GM aims high

General Motors (GM) has said it will be holding its certified shops to high standards as it plans the roll out of new certified collision network.

According to Repairer Driven News (RDN) as part of the vehicle manufacturer’s follow-up to certification, the company will track a shop’s consistency with following OEM repair procedures, along with scanning and recalibrating vehicles.

Each shop interested in becoming certified would be given a score based on following repair procedures, scanning, calibration and quality control. GM would then recommend shops to customers based on their score.

The new parameters for certification were the result of extended consultations with bodyshops and dealerships. ‘We’ve taken a lot of that to heart,’ said John Eck, customer care and aftersales collision manager, GM.

In terms of training and technicians, GM will look to I-CAR’s suite of programmes to determine skill level. It is, however, less concerned about bodyshops achieving Gold Class status than it is about individual techs being trained in their assigned tasks reports RDN.

Equipment requirements will be given to shops who wish to enter the certified collision network, but the OEM reassured shops that there would only be a small number of brand specific requirements.