For more than 60 years, Enterprise Rent-A-Car has partnered with collision repair centers and insurance companies to help customers whose cars have been damaged or stolen. In fact, Enterprise has a history of providing innovative solutions and streamlining the rental process among insurance companies, auto repair centers and neighbourhood branch offices to increase efficiencies.
In 1994, Enterprise created its Automated Rental Management System (ARMS®), which is widely known throughout the collision and insurance industries for helping to manage the process of replacement car rental and tracking and reporting on the length of time a replacement vehicle is rented to collision center customers — or Length of Rental (LOR).
To highlight below-market-average cycle times and provide critical performance data for consistent industry wide comparisons, Enterprise began sharing LOR information – at no cost – with collision repair centers over 10 years ago. In 2007, the U.S. Patent and Trademark Office issued a patent and trademark for ARMS, reflecting Enterprise’s significant investment in resources, initiative and intellectual capital. Today, ARMS data helps collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers.
Enterprise Rent-A-Car is owned by the world’s largest car rental provider, Enterprise Holdings, the only North American car rental operator with an investment-grade credit rating. Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the National Car Rental and Alamo Rent A Car brands, in addition to the Enterprise brand, at more than 10,000 fully staffed neighbourhood and airport locations. Enterprise Holdings’ regional subsidiaries and its affiliate Enterprise Fleet Management employ 100,000 worldwide, and Enterprise Holdings currently is ranked as one of America’s Largest Private Companies.