13.30-14.00 Virtual arrivals and networking
Expo hall, networking lounge and chat rooms open
14.00-14.05 Welcome to IBISTV
Jason Moseley, CEO, IBIS
14.05-14.20 What have we learnt that we weren’t good enough at before?
With the huge impact of Covid-19 on how we do business, what have we learnt about ourselves and the way do business over the last few months and how have we made it better? What will the impact of this be as we move forward?
14.20-14.50 A global focus: How the global pandemic has affected bodyshops around the world
Eric Devos will give a comprehensive update on the global collision repair market. We will then hear from bodyshops around the world on how the pandemic has affected their businesses and how they are moving forward into the ‘new normal’.
Eric Devos, President, GiPA
David Sargeant, managing director, Gemini Accident Repair Centres
Aaron Scagliotta, director, Gino’s Panel & Paint
Dave Foster, group vice president of strategy for the Paint, Collision and Glass division, CARSTAR
14.50-15.20 Lending a hand and moving forward
OEM’s and other industry figures describe the efforts their companies made to assist their customers and society during the Covid 19 pandemic and how their organisations are moving forward with innovative, new-normal, product launches, sales, service and customer care practices that will help them to succeed in these changing times.
Dave Gunderson, vice president & general manager, Automotive Aftermarket Division
John Eck, collision manager, wholesale dealer channel, General Motors customer care & aftersales
Jim Muse, vice president – EMEA, Axalta
15.20-15.40 How technology is changing insurance claims forever – some global experiences
Digitisation of claims and the technology that enables it already existed. Many stakeholders had already access to a working form of it. The coronavirus crisis just massively accelerated the take-up for everyone. Hear how three globally recognised experts are seeing technology changing insurance claims forever, accelerating claims processes toward the new standard of a digitised, low touch customer claim journey where nothing is standard, everything is personalised and yet everything is connected to everything like never before.
This session will provide insight into what the leading stakeholders are already doing, what we all need to do to adapt and how we must stay connected, relevant and transparent with each other if we are to become part of the transition into the digitised future, rather than being left back in the old analogue one.
Robert Snook, IBIS conference moderator, UK
Kobi Bendelak, CEO, Insurtech Israel, Tel Aviv, Israel
Frederik Bisbjerg, chief strategy & business acceleration officer, Noor Takaful, Dubai, Middle East
Debbie Day, executive vice president and general manager Auto Physical Damage, Mitchell International, San Diego, USA
15.40-16.20 Networking break
16.20-16.45 An insight into the latest ADAS technologies/the future of autonomous (AI/automation)
During this session will be looking at the future of autonomous vehicles and what autonomy is, how it’s going to be achieved and the implications moving forward. This will be followed by an insight into ADAS technologies, what is needed to affect efficient repairs and calibration in order to able to return the vehicle in a safe state to the customer.
16.45-17.10 Skills and training in the new normal
In this session we talk about how skills and training have evolved and developed as we go into the ‘new normal’. Will there be a focus on more online and digital training and what will the role of AI be in the future?
Guillaume Grucy, senior EMEA business development manager, PPG Industries Europe
Dave Flockhart, COO, BETAG Innovation
Mario Dimovski, CEO, Tradiebot
Chris Humphries, president & chair of the board, WorldSkills
17.10-17.40 Keynote presentation: innovation leadership
The IBISTV keynote will be presented by Peter Fisk, a global thought leader in leadership and strategy, innovation and marketing. He is a bestselling author, expert consultant and keynote speaker, helping business leaders to develop innovative strategies for business and brands.
17.40-18.05 20 years of IBIS
18.10-18.40 Virtual drinks
Carry on networking, connecting with your peers and our partners and looking around the Expo Hall
All times are given in GMT