08.00 – Registration opens

09.00 – Welcome to IBIS Middle East 2020
Robert Snook, conference moderator, IBIS

09.30 – GCC collision repair market trends and forecasts
Vitali Bielski, principal consultant – mobility, Frost and Sullivan

10.15 – Recalibration within collision repair: embracing the change
Chadi Hayek, business development director, Hella Gutmann Middle East

11.00 – Coffee break

11.30 – Image recognition: how 5G is changing the collision repair industry forever
Marcos Malzone, VP – product, EMEA, Solera

12.15 – The Big Debate: their views – your questions
Stephen Samples, group aftersales operations, Audi VW ME
Eman Mojali, acting general manager, Bahrain National Insurance
Yousef Abu Alaish, general manager – aftersales, Arabian Automobiles Co

13.00 – Lunch

14.00 – Afternoon keynote: when is it really full? The art and science of workshop loading
Jeff Smith, author and KPI guru

15:30 – Coffee break

16.00 – Revving up the business: our story
Kapci Coatings

16.45 – Closing remarks and next steps
Robert Snook, conference moderator, IBIS

17.15 – Delegates depart at leisure