08.00 – Registration opens

09.00 – Welcome to IBIS Middle East 2020
Robert Snook, conference moderator, IBIS

09.15 – Morning keynote – Insurance Authority
Adnan Al Hamadi, Insurance Authority

09.45 – GCC collision repair market trends and forecasts
Subhash Joshi, director and business unit leader – Mobility for Frost and Sullivan, Middle East and Africa

10.15 – Recalibration within collision repair: embracing the change
Chadi Hayek, business development director, Hella Gutmann Middle East

11.00 – Coffee break

11.30 – Computer vision: changing the collision repair industry forever
Marcos Malzone, VP – product, EMEA, Solera

12.15 – The Big Debate: The manufacturer perspective
Yousef Abu Alaish, general manager – service, Arabian Automobiles Co
Jim Muse, vice president – EMEA, Axalta
Stephen Samples, group parts operations senior manager, Audi Volkswagen Middle East

13.00 – Lunch

14.00 – Afternoon keynote: when is it really full? The art and science of workshop loading
Jeff Smith, best selling author and KPI guru

15.15 – Interview: Engaging the next generation in collision repair
Abdulaziz Essa Buabdulla, UAE Champion, World Skills, Kazan, Russia 2019

15:45 – Coffee break

16.15 – The Big Debate: The insurance perspective
Eman Mojali, general manager, Bahrain National Insurance
Francisco Javier Alfonso Peña, consultancy and engineering manager, CESVIMAP
Mohammad AlSuliman, CEO, NAJM

17.00 – Revving-It-Up in 2020 – The next steps for IBIS Middle East
Robert Snook, conference moderator, IBIS

17.15 – Delegates depart at leisure