08.00 – Registration and coffee

09.00 – Welcome to IBIS Turkey
Robert Snook, conference moderator

09.15 – Turkey’s Automotive Aftermarket: Managing the Change
Anna Ozdelen, principal consultant, Consul people

10.00 – An OEM’s viewpoint on the current and short-term future trends in body repairs
Murat Şahsuvaroğlu, general manager, Oyder (Authorized Automotive Dealers Association)

10.45 – Morning networking break

11.15 – Creating effective solutions for improving the end-to-end vehicle repair process
Alfredo Muñoz, CEO, MAPFRE Turkey

12.00 – Transforming the relationship between the Insurer and the Bodyshop
Eman Mojali, acting general manager, Bahrain National Insurance

12.45 – Networking lunch

13.30 – Raising standards to increase success in the supply chain
Bener Yikilmaz, general manager, OSEM

15.00 – A consolidated round-up of observations, best practice and expert advice from sessions on insurance claims management
Kobi Benedlak, CEO, InsurTech Israel and Eman Mojali, acting general manager, Bahrain National Insurance

15.45 – Afternoon networking break

16.15 – Bodyshop efficiency and digital management
Arda Sucu, business development manager, Axalta Coatings, Ilkin Kokal, product marketing and strategy leader, Axalta

17.15 – Closing remarks
Robert Snook, conference moderator

17.30 – Networking reception