11.00 – IBIS USA 2020 registration desk opens

12.00 – Networking lunch

13.15 – Welcome to IBIS USA
Jason Moseley, conference moderator, IBIS

13.30 – Keynote – risk and underwriting of autonomous vehicles in the UK: how insurers are driving the regulatory environment
David Williams, managing director, underwriting & technical services, AXA Insurance UK.

14.30 – OEM collision programmes in action
Panel discussion with:
Jennifer Boyer, global collision business & strategy manager, Ford John Eck, manager, Wholesale Dealer Channels, GM
George R. Irving, Jr, national manager, service & collision operations, Toyota Motor North America, Inc. (TMNA)
Mark Zoba, Nissan

15.30 – Networking break

16.00 – Q&A clinics with OEMs: the opportunity to delve deeper into how they’re putting the theory into practice

16.45 – Feedback from OEM sessions

17.15  – Women’s Industry Network

17.30 – Close of day 1

18.30 – Poolside VIP networking drinks and supper


06.30 – 08.15 – Group breakfast

08.30  – Welcome to day 2
Jason Moseley, conference moderator, IBIS

08.45 -Bodyshop quality control – a view of current repair methods and the checks in place to verify and guarantee a quality job
Discussion led by Verifacts, including an interview with a bodyshop technician

09.45 – Panel discussion: the end-to-end collision claims process from an end customer perspective
David Smith, SVP Supply Chain Strategy/Procurement, Caliber Collision
Raj Profale, founder & CEO, Claims Genius
Rochelle Thielen, HONK Technologies
Insurer representative (TBC)
Jennifer Boyer, global collision business & strategy manager, Ford

10.45 – Networking break

11.15 – Skills interview 

12.00 – Augmented reality for collision repairs: virtual training and gaming in spray painting.
To include a demonstration and hands-on experience of the Spray-vis simulator plus the launch of new educational spray-painting gaming software to encourage children into the profession
Mario Dimovski, CEO, Tradiebot

12.45 – Lunch

14.00 – OEM/Insurance session

15.00 – Interview and panel discussion: the drive towards touchless insurance claims fit for a new generation of policy holders
Michelle Perez, Progressive Insurance
Sandee Lindorfer, Allstate
Participant to be confirmed, USAA

16.00 – 16.15 – Conference close
Jason Moseley, conference moderator, IBIS

16.30 – Informal networking drinks