IBISConnect USA agenda

12:00pm -12:05pm Welcome and introduction
Jason Moseley, CEO, IBIS Worldwide

12.05pm – 12.25pm The Ford Certified Collison Network’s role in the changing EV landscape
Jennifer Boyer, director of strategy, Ford

12:25pm – 12:50pm Stick to the path – nurturing the next generation 
Our first panel discussion focuses on the skills crisis faced by the entire automotive industry. Discussed will be the solutions needed to make the auto collision aftermarket an attractive career choice for young people. Then for those who do take the plunge, panellists will explore whether business leaders and managers are doing enough to nurture this young talent and offer them a long-term career path.

Dan Wittek, director, global application engineering, 3M
Rachel Blackman, senior director, people and performance, On The Road Garage
Dave Flockhart, chief operating officer, BETAG Innovation
Amber Ritter, CREF (Collision repair Education Foundation)
Jerry Goodson, Instructor/Program Director for Collision Repair, Chippewa Valley Technical College/Skills USA

12:50pm – 1:15pm Keeping up with the momentum of change
A presentation and Q&A session in which Jeff Peevy will talk about how I-CAR’s technical operations are keeping pace with the increased speed of technological change and its impact on the collision repair industry. Jeff will touch on curriculum development, research and technical support and services.

Jeff Peevy, vice president – technical products, programs and services, I-CAR

1:15pm – 1:30pm Networking break

1:30pm – 1:55pm Sustainability and the environment: the road to net zero 
Our panel of industry and subject specialists will tackle the mounting challenges faced by all sectors of the collision repair industry around sustainability, repairability and carbon neutrality. Our panellists will get to grips with what our industry needs to do to get off the starting blocks and demonstrate that stakeholder collaboration could hold the key to success.

Steve Fletcher, managing director, Automotive Recyclers of Canada
Mario Dimovski, CEO, Plastfix
John Chalifoux, president & COO, MERA

1:55pm – 2:25pm Ensuring safe and proper RepAIr in AI
Insurers may be championing AI and virtual claims, but for OEMs, they’re resulting in reduced customer loyalty. For bodyshops on the front line, they’re stuck in the middle looking to the insurers and the OEMs for support. This presentation will be followed by a Q&A where Sean and Solera will address the big question – where the customer fits into all this?

Sean Carey, president, SCG Management Consultants
Mark Heslop, director product marketing, Solera

2:25pm – 2:50pm Rebuilding the team – from the inside out
Our final panel discussion in which the increasing need to manage mental well-being comes under the spotlight. The question will be as to whether leaders are really doing enough. The panellists will consider the effects of furlough and remote working on individuals and businesses, and what steps need to be taken to put our teams back together again.

Claudia Morgillo PCC, CPC, ELI-MP, Doublesee Enterprises / Fix Auto / Novus Glass MSO, Energy Elevation Coaching by Doublesee, ADHD Coaching Specialist, Leadership Coach and Trainer
Mario Dimovski, CEO, Plastfix
Morgan Sisk, vice president of human resources, Axalta Coating Systems

2:50pm – 3:15pm Importance and impact of OEM repair procedures
At IBISTV, General Motors talked about their direct approach to inspecting vehicles during the repair process in order to give the repairer the requisite information needed to restore the vehicle to its NCAP rating. At IBISConnect USA we will carry on this conversation with John Eck and an industry panel.

John Eck, collision manager, wholesale dealer channel, General Motors Customer Care & Aftersales
Jeff Peevy, vice president – technical products, programs and services, I-CAR
Mark Crawford, director of quality, Caliber
Branden Loesch, AOEM Application Engineering Specialist, 3M – Automotive Aftermarket Division

3:15pm Close

All times are given in EDT.