With an illustrious 28-year tenure in the automotive aftersales realm, Surendra stands as a certified and recognized “IE” Industrial Engineering Expert SME by NML for BP-DOS (Body and Paint Dealer Operations Standard) and P-SX (Project Service eXpansion).

A seasoned professional with a passion for body shop business and customer satisfaction, Suren has honed his skills through decades of hands-on experience and continuous adaptation to evolving technologies and customer demands.

He began his career as a technician in 1996, moved to the Middle East in early 2000, where he started as a body shop estimator in Oman before moving to the UAE and is now a Regional After-sales Manager.

Suren is currently in his 28th year in the automotive aftersales business, continues to learn new things every day and drive forward the standards of automotive aftersales excellence, ensuring that both vehicles and customers receive the highest level of care and attention.”