IBIS Global Summit 2026 – Provisional Agenda
For registration queries, please contact Emily Miles – [email protected]
Tuesday 16th June
Delegates arrival at leisure the day before or in the morning.
1.00 pm Registration opens
Tea, coffee and light snacks available from 1.00pm
Welcome and networking time
2.00 pm Welcome to the IBIS Global Summit 2026
Theme, new format, timings, objectives and how to get involved.
2.15 pm – The Race for Scale.
Decisions That Will Define the Next Decade.
This flagship opening day session sets the tone for Connecting Changemakers by examining the immense forces reshaping collision repair worldwide.
Key Changemaker Discussion Points:
- Investment and private equity influence
- Global MSO expansion and the next steps toward the scaled up economy
- Pressures from the volatile, uncertain, complex and ambiguous landscape
- The outlook to 2030 and the key decisions that will need to be made
- Where Changemaking leadership will increasingly be required
Changemaker Question:
What is the one global shift that will most redefine collision repair over the next five years – and who will be the Changemakers of that shift?
4.30 pm Vienna time
Breakout Meetings, Personal Networking or Free Time to relax and experience the beautiful setting and panoramic views of this beautiful city.
6.30 pm – Welcome drinks reception
8.00 pm – Dinner
Wednesday 17th June
7.30 am Registration opens
Tea and coffee available from 7.45am for welcomes and networking time.
8.45 am Welcome Back
Day one recap, outlook to today’s sessions, content and evening programme.
9.00 am – Who Owns Collision Repair in a Software-Led World?
The Future of Mobility, Claims and Repair in the Virtual Economy.
The opening session of day 2 discusses how technology will empower the industry – and fundamentally change it. Software integration means the next transition is from mobility to platform based services, so what are the threats and opportunities in that transition?
Key Changemaker Discussion Points:
- AI in claims, estimating and repairs: Transformation or Disruption?
- Automation and robotics
- Digital customer claims journeys
- Growing role of software, data, connectivity, diagnostics and calibration
- Implications and responsibilities for repair networks, insurers and consumers
Changemaker Question:
Who will be the Changemakers controlling collision repair in the future – and what does that mean for the transitioning industry ecosystem?
10.30 am Networking Coffee Break
Coffee, networking and pastries Viennese style.
11.15 am – Insurability, Repairability and the Future of Repaironomics.
How will Collision Repair Remain Sustainable for All Stakeholders?
Global cost concerns are increasing. Rising repair costs, increasing total loss ratios, insurance risk appetite, profitability and reinvestment affordability are challenging Changemakers to design sustainable new Repaironomics models.
Key Changemaker Discussion Points:
- OEM Innovations and new vehicle technologies
- New insurance models, products, services and partnerships
- Parts, repairability and the changing requirements for ensuring safe repair
- Risk appetite and reinvestment capability through managing industry profitability
- Changing customer habits, behaviours and expectations
Changemaker Question:
What must change to ensure we keep repair insurable, repairable and viable?
12.45 pm Networking Lunch
Delegates enjoy delicious Viennese cuisine and more world class IBIS networking.
2.00 pm – Who Will Repair the Future?
The Art of Leading with Certainty in an Uncertain World.
We are in a VUCA world now, with no chance of escape. Volatility, Uncertainty, Complexity and Ambiguity dominate many leaders thinking during the day … and often part of their night’s sleep too. So how do you lead with certainty when everything is so uncertain, how do you keep to a strategy when everything changes all the time?
Fireside Chat Style IBIS Interview Discussion Points:
- How the role of a Changemaking leader is changing
- Critical leadership skills in volatile conditions
- Reflecting on confident, successful decisions made in uncertain times
- Strategy vs tactics, action vs reaction
- Leading new team models – who and what needs to be on the team
Changemaker Question:
What is the most strategically important decision facing a global industry Changemaker now?
2.45 pm – We are Changemakers – and this is what we think.
Lightening Conference Session
A series of senior global leaders share their quickfire thoughts and call to action on a positive change, untapped opportunity, idea to reduce inefficiency and Changemaking concept they would like to see.
Key Changemaker Discussion Points:
- What must change, why and how
- What risks and threats are being ignored
- Where the industry must act and adapt faster and how
- What leadership is required
- Our responsibility for commercial, cultural and environmental sustainability
Final Changemaker Question:
What is the one decision the global industry must make now to secure its future?
This then debated on the audience Changemaker Roundtables before table insights are shared with the room in a moderated discussion.
4.30 pm The Moments that Mattered
Changemakers from the audience share their personal highlights and valuable moments, that brought clarity, key takeaways and implementable ideas to them and their business.
4.45 pm IBIS Global Summit Closing Remarks and 2027 IBIS Experience Calendar
5.00 pm Close
6.30 pm Changemakers Drinks Reception
8.00 pm Changemakers Dinner
Thursday 18th June
8.00 am Changemakers Networking breakfast
Speakers Corner – a breakfast table plan for speakers to host different tables, accessible to delegates to discuss, summarise, reinforce what has been discussed during their section of the 2026Global Summit
10.00 am IBIS Global Summit Closes.
Changemakers depart at leisure.
*This is a provisional agenda, we recommend checking back regularly for the latest updates.