13.30-14.00 Virtual arrivals and networking
Innovation hub, networking zone and chat rooms open
14.00-14.05 Welcome to IBISTV
Jason Moseley, CEO, IBIS
14.05–14.20 GM Updates Global Collision Inspection Process
In light of new vehicle technology and complexity, GM is taking an updated direct approach with regards to vehicle inspections that need to be done during the repair process to give the repairer all the information needed to restore the vehicle to its vehicle NCAP rating.
Jennifer Goforth, director, global aftersales mechanical engineering, GM Customer Care and Aftersales
John Eck, collision manager, wholesale dealer channel, General Motors Customer Care & Aftersales
14.20–14.40 The automotive market recovery: 2021-2023 outlook
Understanding the balance and effects of changing customer habits and reduced repair volumes on the collision repair industry versus the pent-up commercial boom forecasted by economists…what will we see next?
Quentin Le Hetet, general manager, GiPA UK
14.40–15.05 Attract. Engage. Develop. Retain. – nurturing the next generation (panel discussion)
How do we make this business more attractive to the younger generation and how do we go about engaging talent sooner?
Moderator: Jason Moseley, CEO, IBIS
Panellists: Dave Reece, Vizion academy manager and founder of School of Thought, Shannon Tardiff, general manager field operations, CSN Collision Centres, Eric Kenar, manager technician environment and service technical college, dealer service and warranty operations, GM, Dean Lander, Head of Repair Sector Services, Thatcham Research, Leanne Jefferies, Vice President, Assured Performance Network/Certified Collision Care & Director, Skills Canada Collision Repair Program
15.05–15.20 Disruptive technologies in the claims industry
Will new technology ever fully replace an insurance engineer, physical inspections and bodyshop estimators? The pandemic is driving the adoption of disruptive technology, but what new skills and partnerships will be required to implement the new solutions… and how are we doing with this so far?
Raj Pofale, founder & CEO, Claim Genius
15.20-15.45 Networking break
15.45–16.00 Will AI and Virtual Claims build a bridge or widen the chasm?
Insurers may be championing AI and virtual claims, but for OEMs, they’re resulting in reduced customer loyalty. For bodyshops on the front line, they’re stuck in the middle looking to the insurers and the OEMs for support. The big question in all this though is where does the customer fit in to all this?
Sean Carey, president, SCG Management Consultants
16.00–16.10 Live discussion
Sean Carey and Raj Pofale
16.10–16.35 Sustainability, repairability and carbon neutrality – preparing for a better tomorrow, today (live panel debate)
The collision repair industry is a global eco system of interconnected and interdependent stakeholders of significantly different business profiles who operate in significantly different sub sectors and significantly different markets.
Yet, they are all facing the growing challenge of sustainability, repairability and carbon neutrality and all at the same time.
They must collaborate to tackle and overcome the challenge together and they would, if they knew how? Our expert panel will discuss how they can get started on this critical mission to prepare for a better world, today.
Moderator: Robert Snook, conference moderator, IBIS
Panellists: Mario Dimovski, CEO, Plastfix, Dominic Napier, director, Carbon Neutral Repair, Tooraj Arvajeh, founder & CEO, Perl Street
16.35–16.50 Electric vehicles – is electrification moving too fast or are we moving too slow?
Governments are forcing the change from internal combustion to electric vehicles. There are already more than 10 million EVs worldwide and this is already causing a doubling up of supply chains and confusion in repair methods for bodyshops. The EV market is not increasing at the same pace in every region and so it is difficult for owners to plan or react effectively. Solera is tracking these regional differences to help bodyshops and the supply chain understand if electrification is moving too fast or are we moving too slow?
Arnaud Agostini, VP International Sales, Solera
16.50– 17.15 Post-pandemic presenteeism – the emerging phenomenon of rebuilding the team
Managing mental well-being has never been of greater importance than it is right now. So, if it’s such a priority, are leaders really doing enough? What are the effects of furlough and remote working, how are they showing up in the business and what can we do to rebuild the team?
Moderator: Jason Moseley, CEO, IBIS
Panellists: Mike Monaghan, founder/owner, Auto-Motivate, Rachel Clift, health & wellbeing director, Ben, Claudia Morgillo PCC, CPC, ELI-MP, Doublesee Enterprises / Fix Auto / Novus Glass MSO, Energy Elevation Coaching by Doublesee, ADHD Coaching Specialist, Leadership Coach and Trainer
17.20-17.45 Virtual drinks
Carry on networking, connecting with your peers and our partners and looking around the innovation hub
All times are given in BST.