Symach partners with Alphabet

Symach has become an official technology partner to Alphabet Italia, part of the BMW Group’s car rental company.

Alphabet Italia Fleet Management SpA, through its customer service quality improvement programme, has chosen Symach as a technology partner to support its Alphabet Point collision shop network in achieving quality objectives in repair, production efficiency and speed of delivery to the customer.

Symach Srl will provide consultancy and training on Symach repair processes to Alphabet’s network.

Osvaldo Bergaglio, Symach founder and president said, ‘Alphabet is an excellent partner with whom we share the objectives to be achieved in terms of quality, efficiency and speed that are the foundation of the Symach philosophy and process.

‘The process, the layout and the technology of Symach can allow the collision shops of the Alphabet network to easily obtain the results that Alphabet expects.’

Roberto Sticca, operations director of Alphabet Italia Fleet Management SpA said, ‘The partnership with Symach is complementing the one already consolidated with AkzoNobel Sikkens and represents a further step forward in the research path of service excellence in terms of both performance and strategy integration.

‘I am convinced that this partnership will bring great benefits to all the parties involved, because the know-how in product development and the efficiency of the processes are key factors for the quality of the service we want to offer our customers.’