An insight into the Dutch market during IBIS Ireland 2016 suggested the big question remains around who owns the customer. Paul Dingemans, freelance project manager and consultant presented a session ‘A view of the Dutch bodyshop market’ which raised the question of who owns the customer – the broker, the bodyshop or the insurer. Highlighting [...]

Paul Davies, head of innovation, Audatex UK offered IBIS Ireland 2016 delegates an insight into generational behaviour change by saying, ‘we need to change how we do things’. Paul opened his session ‘Digitalisation and Gen Y’ by highlighting how the insurance sector is the only industry to have made two annual profits since 1944 – [...]

Panels, platforms, insurance and ADAS were all highlighted during Andrew Marsh’s session at IBIS Ireland 2016, ‘Fast metal and ADAS’. Andrew, engineering director at Auto Industry Consulting, gave a whistlestop tour of numerous changes underway within the sector currently, highlighting how vehicle construction of ‘yesteryear’ predominantly based around mild steel and bespoke construction compared with [...]

The importance of repairing vehicles using the ‘correct repair’ was the message to IBIS Ireland 2016 delegates from Volvo’s Steve Plunkett. Steve, Volvo UK, body and paint programme development manager, gave a fascinating insight into the Volvo brand, highlighting how safety has and continues to be the driving force behind all it does. He pointed [...]

Trevor Lee, group body and paint business manager for VW Group Ireland, told IBIS Ireland 2016 delegates how crucial it was to follow manufacturer repair guidelines. In his session, ‘An OEM market approach’ Trevor explored how VW Group Ireland approaches the collision repair industry with a resolute focus on quality – a bedrock of its [...]