John Fearn, motor claims product and strategy director, Broadspire by Crawford & Company told IBIS 2016 delegates that consumers will have an increasingly crucial influence over the claims function in the future. Discussing where the market is currently within the UK, John described the UK motor claims process as ‘a challenging environment with numerous organisations [...]

David Smith, VP supply chain/procurement, Caliber Collision asked delegates, ‘How many of you will make the move to be partners?’ during his presentation at IBIS Global Summit 2016. David’s presentation, ‘MSO procurement strategies: changing the vendor relationship’, gave an insight into the largest collision repair operation in the US with facilities in 14 states, 400 [...]

According to Bradley Mewes, current consolidation activity within the collision repair industry means one of two things – grow fast or be acquired. Bradley, principal of US based Supplement! told IBIS Global Summit 2016 delegates that aggressive acquisition activity, as has been seen within the collision repair sector, is a ‘discovery that you are no [...]

The changing influences on the collision repair industry are bringing new business models and relationships to the fore according to CESVIMAP’s Ignacio Juárez Pérez. Addressing a capacity audience at the IBIS Global Summit 2016 Ignacio outlined CESVIMAP’s goal of improving the quality of services within the collision repair sector through standardisation – a policy it [...]

The rules are changing was the message from insurer giant Mapfre at this year’s IBIS Global Summit 2016. Taking to the stage in front a full global audience, Gregorio Rodriguez Santos, business and customer director for EMEA, Mapfre Internacional told delegates that innovation was key as the automotive claims market undergoes changes in the ‘rules [...]