Challenging Perspectives agenda 2018


19.30 Welcome Networking Reception



08.30 Registration open

09.15 Session 1

IBIS intro/video – Jason Moseley, CEO, IBIS


09.30 Session 2

Title: Can the customer make the difference?
Paul Steele, sales director – DACH, TrustPilot
Jason Moseley, CEO, IBIS

As Ken Hughes, consumer behaviour expert, has been quoted as saying, ‘you don’t own your brand, the consumer does – and what they say is true.’ Here we delve into how an industry traditionally ‘closed’ to the consumer is now very much in their hands.


10.10 Session 3

Title: What’s behind the numbers?
Steve Young, managing director, ICDP
Jason Moseley, CEO, IBIS

Analytics, data, management information… there is no escaping the fact that today these aspects govern business strategies and industries alike but in a fragmented industry, such as automotive collision repair, sometimes the real picture is not that clear. This session sets out to change all of that.

10.50 – 11.20 Coffee Break


11.20 Session 4

Title: Profit from automotive industry chaos
Andrew Marsh, director, Auto Industry Insider
Jason Moseley, CEO, IBIS

Whilst ADAS is seen as a hot topic, it is a symptom of a much bigger issue. This  presentation will look at challenges for repairers and insurers and the opportunity to make a profit from another two decades of automotive chaos, as viewed through the implementation of ADAS, before universal self-calibration with over-air live updates takes hold across the global vehicle parc.


12.00 Session 5

Title: The future of mobility
Dirk Utman, senior manager, risk advisory, automotive Deloitte & Philipp Enderle, consultant, strategy and operations, Deloitte Germany
Jason Moseley, CEO, IBIS

This session will focus on the will focus on the key findings from Deloitte’s Future-of-Mobility research, as well as on Deloitte’s EU- and North American fleet management study, providing an insight into this rapidly evolving and increasingly influential area.

12.40 – 14.00 Lunch


14.00 Session 6

Title: Collision repair across the world
Frank Liu, CEO of Fix Auto China & Michael Wilmshurst, chief executive, Nationwide Accident Repair Services
Mark Hadaway, content director, IBIS

This session brings together two major collision repair operations from two very different markets from across the world to discuss the strengths, weaknesses, opportunities and threats their respective markets – and beyond – offer.


14.40 Session 7

Title: Is consolidation dead?
Brad Mewes, principal, Supplement
Mark Hadaway, content director, IBIS

Brad returns to IBIS Global Summit to update us on the trend of consolidation throughout the industry and asks if consolidation, as we know it, is dead?


15.20 – 15.50 Coffee Break


15.50 Session 8

Title: Collision repair through the eyes of a VM
Jennifer Boyer, aftersales marketing director and global collision repair director, Ford Motor Company
Sean Carey, president, SCG management consultants

The aftersales marketing director and global collision repair director of one of the world’s leading vehicle manufacturers provides us with an insight into its approach to collision repair and how it partners with the industry.


16.30 IBIS day one close – Jason Moseley, CEO, IBIS

19.45 International Dinner drinks reception

20.00 International Dinner



09.30 Session 1

Day two welcome – Jason Moseley, CEO, IBIS

09.45 Session 2

Title: Bridging the skills gap
Jim Muse, sales director – North America & director – global refinish accounts, Axalta / John Van Alstyne, CEO & president, ‎I-CAR / Stuart Sandell, director, sales replacement division – Enterprise Rent-A-Car Europe, Enterprise Rent-A-Car
Poppy Allard, business development manager, IBIS

Attracting talent, industry image, skills shortages and training trends – subject matters discussed the world over but what are the solutions? This session will explore just how different perspectives can add value to the industry in overcoming its ‘people’ crisis.


10.30 – 11.00 Coffee Break


11.00 Session 3

Title: Operational excellence
Mark Sanders, president and COO, Caliber Collision Centers
Sean Carey, president, SCG management consultants

We hear from the president and COO of one of the largest collision repair groups in the world about just what it takes to create, maintain and continuously innovate operational excellence.


11.45 Session 4

Title: Working towards the same goals
Jennifer Boyer, aftersales marketing director and global collision repair director, Ford Motor Company & Mark Sanders, president and COO, Caliber Collision Centers
Sean Carey, president, SCG management consultants

Jennifer and Mark discuss the shared goals of a vehicle manufacturer and repair operation


12.15 Session 5

IBIS close & Lunch



What time does the Welcome Dinner start?

The Welcome Dinner on the 11 June will start at 19.30. Dress code – Smart/Casual


What time does the conference start?

09.15 start on Tuesday 12 June – please arrive for coffee from 8.30am


What is the dress code for the conference?

Business attire


What time does the conference end?

The conference closes on the 13 June after lunch


What time is the Gala Dinner on the 12 June?

The Gala Dinner begins with a Drinks Reception at 19.45. Dress Code: Lounge Suite/Cocktail dress


Do I need a reservation number for the hotel?

No, if you have booked a full delegate package with the IBIS team you will check in as normal from 14.00


Do I need to register for the conference?

Yes, when you arrive please collect your badge from a member of the team. You will need your badge to enter the Welcome Dinner and the conference.


What is the nearest airport?

Munich Airport (Franz Josef Strauss)

MUC Airport


How far is the hotel to the airport?

A taxi from the airport takes 20-25 minutes costing approx 65 euros. Most taxi’s will accept credit cards.


Will there be translation?

French and Spanish translation will be available.


What do I do if I need to make changes to my booking?

Please contact Nicki or Emily with any changes as soon as possible – [email protected] and [email protected] – 00 44 1296 642800