IBIS USA 2023 – Agenda

Draft agenda outline

Wednesday 19 April

7pm-9pm – IBIS USA Welcome Reception in Partnership with Axalta

Thursday 20 April

9.00am – CEO Welcome – IBIS USA 2023

Introduction to IBIS USA – Jason Moseley, CEO, IBIS Worldwide

9.05am – Welcome to IBIS USA

Welcome to IBIS USA – Sean Carey, IBIS board member & ambassador

9.10am – Insurer Insight with Andrew Rose, President, OnStar Insurance

IBIS USA will open with a presentation from OnStar Insurance president, Andrew Rose. Mr Rose will then be interviewed by IBIS Ambassador Sean Carey.

9.55am – Trends and Innovation in the Claims and Collision Market

Looking at industry trends, relationships, and dynamics, in this session we will discover how new AI technology has changed the traditional claims process from both the insurer point of view and that of the collision shop – how these digital advancements have impacted the way both stakeholders work not only in their own businesses but how they work together.

Keynote: Ramon Lopez, COO, Allcat Claims Inc

Jason Hope, vice president, strategy and corporate development, Boyd Group
Hami Ebrahimi, chief strategy officer, Caliber Collision

11.00am-11.30am – Exclusive Networking Coffee Break

11.30am – Collision Industry Supply Chain Management

Procurement of parts and supply chain issues is an ongoing problem globally, and not just for the collision repair industry. During this session we will discuss the ongoing pressures but ask the question – how do we mitigate them? How is technology helping more efficient supply chain communications and decisions and what would happen if we changed behaviours rather than the process?

Post-pandemic SCM practices and some industry predictions
Dr. Chad W. Autry, Myers distinguished professor of supply chain management, associate dean for research and faculty, Haslam College of Business, The University of Tennessee

Supply chain – the manufacturer view
Seth Wilcox, VP of sales, North America, Axalta Refinish

The future of the supply chain
Harold Sears, owner/president, Imagine Additive Consulting
Aaron DeLong, solution architect, HP Inc. 

1.15pm-2.15pm – Exclusive Networking Lunch Break

2.15pm – Prioritising people 

Recruiting and retaining staff is still an ongoing issue, not restricted to the collision repair sector. So, what are other industries doing to overcome this problem and what can we learn from them.

2.15pm – Shifting Culture

Claudia Morgillo will take the opportunity to share a different perspective on the collision industry labor crisis. How we got here, and ideally how we get out.

Claudia invites you on a journey of discovery, where we’ll examine our humble beginnings and see how humans were built to survive the tests of time.

By exploring important elements of our human behavior and biology, together we can better understand who we are, how we got lost along the way and why we might be our own worst enemies.

The discussion will cover our collective culture, and its possible side effects on us and the labor crisis.

Keynote presentation: Claudia Morgillo PCC, CPC, ELI-MP, professional certified leadership coach and trainer / Fix Auto Canada MSO

Panellists: David Luehr, owner, Elite Bodyshop Solutions
Stephen Bozer, owner & general manager, Fix Auto Tempe
Paul R Sgro, president, Lees Garage Inc.

3.15pm-3.45pm – Exclusive Networking Coffee Break

3.45pm – Industry in Action

Molly Mahoney, national marketing & engagement director, Collision Engineering Program
Dara Goroff, vice-president, planning & industry talent programming, I-CAR
Amber Ritter, director of marketing and project management, Collision Repair Education Foundation
Jennifer Maher, CEO, TechForce Foundation

4.30pm – Recognising Talent

Jason B. Bartanen, director of industry relations, Collision Hub
Erin Suchara, Advanced Application Engineer, 3M Collision
Max Sorensen, SVP of Operations, Caliber Collision

5.15pm – Day One Conference Close

6.30pm-9pm – IBIS USA Exclusive Networking Drinks Reception and Dinner – in Partnership with Axalta

Friday 21 April

9.15am – Welcome Back to IBIS USA

Introduction to IBIS USA – Jason Moseley, CEO, IBIS Worldwide

9.20am – The Future of the Collision Shop

New technology vehicles are changing the face of the traditional collision repair shop infrastructure. As the technology progresses, which it will continue to do, collision shops need to be well prepared for the impact. What new technologies can we expect to see in the future and how will this affect not only the repair and repair data but staff training too.

The Product

Jeff Peevy, vice-president, technical products, programs & services, I-CAR
Scott Kaboos, AMAM, AMCE, OEM collision repair technical lead, I-CAR
Joel Dufkis, ADAS and EV instructor, I-CAR

Process and People 

Andrew Marsh, engineering director, Ezi-Methods
Tanya Sweetland, general manager, advanced repair technologies, OEConnection
Chris Chesney, vice-president of training & organisational, Repairify
Adam Thurman, director, EV Bodyshops

10.45am-11.15am – Exclusive Networking Coffee Break

11.15am – The Future of the Collision Shop (continued)

12.25pm – Closing Remarks

12.30pm – Delegates Networking Departure Lunch