Enterprise Partners with CARSTAR
- June 17, 2015
- Posted by: Simon Wait
- Category: Industry News
CARSTAR Auto Body Repair company, North America’s largest Multi-Shop Operator (MSO) network, has selected Enterprise Rent-A-Car as its preferred car rental partner throughout the United States.
The Enterprise Rent-A-Car brand is part of the world’s largest car rental provider, and with more than 5,500 fully staffed airport and neighbourhood offices located within 15 miles of 90 percent of the U.S. population – the Enterprise Rent-A-Car network is ideally positioned to provide replacement rentals to consumers throughout the country.
Through the partnership, CARSTAR is able to leverage Enterprise’s extensive network of neighbourhood car rental locations, its low-mileage, well-maintained vehicles and Enterprise’s industry leading Automated Rental Management System (ARMS) applications for customers in need of reliable transportation while their vehicles are being repaired.
‘Enterprise has partnered with collision repair centres and insurance companies for more than 50 years to help customers whose cars have been damaged or stolen,’ said Mary Mahoney, vice president, Insurance Replacement for Enterprise Rent-A-Car. ‘Partnerships with organizations like CARSTAR are important to Enterprise’s success in the replacement rental segment and further complement our collaborations with insurance companies. We look forward to strengthening our role within the collision repair industry as the preferred car rental partner to the CARSTAR network and its customers.’
CARSTAR, which just celebrated its 25th anniversary, has repaired more than 4,000,000 vehicles and delivers an expertly repaired vehicle every thirty seconds. With more than 430 independently owned and operated stores across the United States and Canada, it offers high-quality, reliable repairs, the highest levels of customer satisfaction, a nationwide warranty and 24/7 accident assistance. When an accident occurs, CARSTAR sends the tow truck, contacts the consumer’s insurance company, arranges their rental car and expertly repairs their vehicle.
‘We are focused on providing the highest level of customer service, and one critical element of that is getting them back on the road to work and their families in a quality rental car,’ said David Byers, CEO of CARSTAR Auto Body Repair Experts. ‘Partnering with Enterprise Rent-A-Car allows us to provide world-class rental car service to our customers and our store owners.’
In addition, CARSTAR will have access to Enterprise’s ARMS technology, a free online platform that allows collision repair centres to book rental reservations and send vehicle status updates to insurance partners and customers in real-time. ARMS data helps collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers. Through ARMS, repair centres also can track, measure and forecast labour needs, and generate monthly reports.
