8.00am – Arrival and Registration
9.15am – Welcome to IBIS Iberia 2024
Quintin Cornforth, IBIS board member
9.20am – CESVIMAP Welcome – IBIS Iberia 2024
José Mª Cancer, general manager, CESVIMAP
9.30am – Transforming Tomorrow Together – Customer Orientation
A dose of reality on achieving total vehicle owner satisfaction. Key players will discuss how to secure a win-win scenario through precise and beneficial actions for customers.
Opening presentation: Javier Bordetas Sánchez, head of frog Spain, Capgemini Invent
Panellists: Marcos Gª March, chief digital business officer, MAPFRE
José Mª Galofré, CEO España, Volvo
Antonio Tomé Ribeiro, FIDELIDADE
Jesús Javier Pérez Blanco, aftersales manager Iberia, BYD Passenger Cars
Jorge Blanco, business development/national KAM & INT KAM EMEA Ford, Axalta Coatings Systems Spain S.L
10.30am – Age of the Vehicle Parc – Trend Towards No Workshop Business
Addressing the multifaceted issues posed by the aging fleet of cars in Spain and Portugal, with implications for safety, environment, and economy.
Opening presentation: Jose Luis Gata, business development manager, Solera
Panellists: Guillermo Magaz, managing director, AECA-ITV (Spanish Association of the Vehicle Technical Inspection entities)
Helder Pedro, secretary general, ACAP
José Manuel López Montoya, commercial director, MSI
Juan Vicente Goya, CEO, Net21
Francisco José Hernández de Lorenzo, director, Grupo SYRSA
11.30am-12.15pm – Networking Coffee Break
12.15pm – How to Attract and Keep Talent in the Aftersales Sector
Strategies for overcoming increasing challenges in finding skilled talent, taking into account salary, work environment, flexibility, family reconciliation, and career development plans.
Opening presentation: Manuel Castro, CEO, AMDA
Panellists: Antonio Caldeira, CEO, CEPRA
Íñigo de Valles Sánchez, owner, Carrocerías El Valle
María Jesús Fernández, Cruz Roja
Jason Scharton, senior manager, Global Expertise Delivery, 3M
1.15pm – What’s Next? Influence of Spare Parts in the Workshop.
Challenges and New Strategies.
The impact of new customer demands and new lines of spare parts on delivery times, remarketing, and fleets.
Opening presentation: Tiago Bastos, managing director, Iberia & Latin America, Snap-on Business Solutions
Panellists: María Maroto, chief of strategy, new projects and back office in aftersales, Renault
Nuria Cristóbal, director of Nissan’s Avila plant, Nissan
José Ignacio Jorge de la Riva, B2B aftersales manager, Stellantis
2.15pm-3.30pm – Networking Lunch Break
3.30pm – Chinese Brands – Threat or Opportunity?
Debating whether the rise of affordable Chinese car brands in Europe represents a threat or an opportunity.
Opening presentation: Marta Blázquez, president, FACONAUTO
Panellists: Jorge Fernando Gonzalez-Miranda, director of operations, CESVI Mexico
Francesco Colonnese, commercial director España, OMODA
Ricardo Oliveira, CEO, World Shopper
Jiang Shan, general manager, CADAI (Kai Da Zhuo Yue Technology Co. Ltd)
4.30pm – Different Approaches to Retrofitting in all Mobility Cycles
The Importance of the Used Car Market in the Industry.
Discussing the significant role of various stakeholders in the remarketing of used vehicles, influenced by global political fluctuations and crises.
Panellists: Christophe Hamon, director of remarketing, Arval Service Lease
Carlos Mejías, CEO, MetaFleet Integral Fleet Services
Alfonso López Heredia, senior director remarketing Hertz Europe, Hertz
José María Luna Calvo, KAM in 3M Automotive Aftermarket Division (Spain)
Alejandro Anglada Valdegrama, commercial director, Movilnorte S.A., Momentum Group
Jesús Cornago, director commercial, FLEXICAR
5.30pm – Closing Remarks and Conference Close Followed by Networking Cocktail Reception
