Jason Moseley, IBIS Worldwide Sean Carey, SCG Management Consultants John Eck, General Motors Customers Care & Aftersales Mario Dimovski, Plastfix USA Claudia Morgillo PCC, CPC, ELI-MP, Doublesee Enterprises Fix Auto Canada MSO / Energy Elevation Coaching Certified Professional Leadership Coach & Trainer Dave Flockhart, BETAG Innovation Dan Wittek, 3M Jeff Peevy, I-CAR Rachel Blackman, On the Road Garage Amber Ritter, CREF Steve Fletcher, executive director, Ontario Automotive Recyclers Association Jennifer Boyer, director of strategy and global collision business, Ford Morgan Sisk, vice president of human resources, Axalta Coating Systems Branden Loesch, AOEM Application Engineering Specialist, 3M Automotive Aftermarket Division Jerry Goodson, Instructor/Program Director for Collision Repair, Chippewa Valley Technical College/Skills USA Mark Crawford, director of quality, Caliber Mark Heslop, director product marketing, Solera John Chalifoux, president & COO, MERA