Jason Moseley, CEO, IBIS Worldwide Robert Snook, conference moderator, IBIS Worldwide Sean Carey, President, SCG Management Consultants Quentin Le Hetet, general manager, GiPA UK Mike Monaghan, AutoMotivate Mario Dimovski, CEO, Plastfix Raj Pofale, CEO, Claim Genius John Eck, collision manager, wholesale dealer channel, General Motors Customer Care & Aftersales Dominic Napier, Director, Carbon Neutral Repair Shannon Tardiff, general manager field operations, CSN Collision Dave Reece, Vizion academy manager and founder of School of Thought Claudia Morgillo, Doublesee Enterprises | Fix Auto | Novus Glass MSO Tooraj Arvajeh, Founder & CEO, Perl Street Rachel Clift, health and wellbeing director, Ben Dean Lander, head of repair sector services, Thatcham Research Arnaud Agostini, VP International Sales, Solera Eric Kenar, Manager technician environment and service technical college. Dealer service and warranty operations, General Motors Leanne Jefferies, Vice President, Assured Performance Network/Certified Collision Care & Director, Skills Canada Collision Repair Program