During his career Dean has worked with suppliers, vehicle manufacturers, vehicle design specialists and automotive research and training institutes. He has worked in roles relating to quality, operations, supplier and customer relationship management and education.  Dean joined Thatcham Research in 2002. In his current role of head of repair sector services, Dean provides the industry [...]

Claudia Morgillo has been in the automotive industry for over 20 years. She founded Doublesee Enterprises with her partner. Over an eleven-year period the business has grown from one repair facility to six Fix Auto locations. Their head office is in Toronto, Ontario Canada.  Claudia has created a unique employee development system for her organisation [...]

Dave started his career in the automotive industry in July 1967 as a trainee motor mechanic. After completing an indentured apprenticeship, he became a partner in an independent garage in Coventry, moving on to work for Inchcape as a Jaguar/Rover/Triumph specialist technician. This led Dave into an operational role, opening one of the first dedicated [...]

Shannon is the general manager of field operations for CSN Collision Centres, a Canadian network of more than 200 high-quality collision and auto body repair facilities based in Oakville, Ontario.  Shannon’s automotive career began as a parts manager. Following her love and passion for the automotive industry, Shannon completed her automotive service technician apprenticeship and [...]

Dom is a director of Carbon Neutral Repair, an automotive consulting firm that specialises in measuring and reducing carbon footprint, in PAS2060 carbon neutral certification and net zero strategy.  Dom has over 12 years’ experience within the UK collision repair sector. He assists multi-national companies outside the automotive industry in achieving carbon neutrality and net [...]