‘An OEM’s strategic approach to collision repairs’ was the title of Frederieck Toney’s, president of global Ford customer service division, session at IBIS USA. Frederieck offered delegates a case study into the inner workings of how Ford approaches collision repair. He began his session by outlining how Ford evolves to meet customers’ needs. ‘Listening to [...]

IBIS USA hosted a telling panel session, ‘The cost of quality,’ which invited representatives from the different and sometimes opposing worlds of insurance, manufacturers, bodyshops and consumers to all put forward their own arguments and explain the repair process from their perspectives. Making the case for insurers, George Avery, CEO of Avery Knows, said an [...]

IBIS is pleased to announce more details of this year’s agenda after the announcement that Fran Cush will be speaking of his vision for the future of the automotive design ‘craft’ and how greater challenges lie ahead in the implementation of increasing demands of technology, health and safety legislation. Themed ‘Strategic Sustainability’ and supported by [...]

For the fourth session of the IBIS USA event, delegates heard from Mick Noland, executive vice president and chief technical officer of MAPFRE USA, who discussed the future of auto insurance claims in the United States. After a brief introduction to the company, Mick moved to his first predicted future trend for auto insurance claims, [...]

IBIS San Diego’s third session of the day was titled ‘new frontiers in risk management for the auto industry,’ presented by Dr Barry Sheehan from Kemmy Business School, University of Limerick. Barry kicked off the session by discussing the impact of ADAS and autonomous vehicle (AV) technology on the insurance industry.  ‘Autonomy will change the [...]