For IBIS USA’s seventh session, delegates heard from Tim Turvey, global vice president, General Motors, customer care and aftersales, who spoke about the elements to a successful OEM collision repair programme. Firstly, Tim described GM’s vision in terms of autonomous vehicles and ‘Technology that will help us unlock the future.’ Tim next delved into what [...]

‘An OEM’s strategic approach to collision repairs’ was the title of Frederieck Toney’s, president of global Ford customer service division, session at IBIS USA. Frederieck offered delegates a case study into the inner workings of how Ford approaches collision repair. He began his session by outlining how Ford evolves to meet customers’ needs. ‘Listening to [...]

IBIS USA hosted a telling panel session, ‘The cost of quality,’ which invited representatives from the different and sometimes opposing worlds of insurance, manufacturers, bodyshops and consumers to all put forward their own arguments and explain the repair process from their perspectives. Making the case for insurers, George Avery, CEO of Avery Knows, said an [...]