The second session of day two at IBIS USA 2019 was panel session formed by Carl Brabander, head of global franchise development, Fix Network World; Stacey Bartnik, industry relations manager for Intertek transportation technology; Ty Gammill, senior vice president of talent development for Caliber Collision Centres and Selvi Rizk, Owner and operator of two Fix [...]

Understanding the current environment is one thing; understanding how it happened is something else. Delegates at IBIS USA were exposed to a thought-provoking history lesson by Professor Michael Cox, director of LSE Ideas and Emeritus professor of international relations at London School of Economics, who helped shed a light on the major socio-economic events of [...]

Delegates at the inaugural IBIS USA were given further insights into what direction experts believe the industry is heading during a panel session titled, ‘OEMs and collision repairs: what’s next?’ Moderated by Sean Carey of SCG Management Consultants, the session brought together the views of Frederieck Toney, president, global Ford customer service division, and Tim [...]

For IBIS USA’s seventh session, delegates heard from Tim Turvey, global vice president, General Motors, customer care and aftersales, who spoke about the elements to a successful OEM collision repair programme. Firstly, Tim described GM’s vision in terms of autonomous vehicles and ‘Technology that will help us unlock the future.’ Tim next delved into what [...]

‘An OEM’s strategic approach to collision repairs’ was the title of Frederieck Toney’s, president of global Ford customer service division, session at IBIS USA. Frederieck offered delegates a case study into the inner workings of how Ford approaches collision repair. He began his session by outlining how Ford evolves to meet customers’ needs. ‘Listening to [...]