If you’re not active on social media your business is already behind the eight ball. So much trade is now generated through non-traditional media and online word of mouth that we no longer ask when the tipping point will come, we ask when it came. The simple truth is that any company shying away from [...]

Thatcham has assuaged fears among repairers that more autonomy on our roads will mean fewer jobs in our workshops. The vanguard of a vast driverless fleet is here and many more are following behind them, but the idea that autonomous driving will turn bodyshops into deserted buildings with no customers is misconceived. In fact, Thatcham [...]

When change comes to an industry, businesses quickly fall into three groups – those that make it happen, those that watch it happen, and those that wonder what happened. So how important is strategy in determining which business you will become? That was the question posed by Robert Snook, co-founder and director of Business Success [...]

We’ve all been there – by the time we’ve got to grips with one technology five more have emerged. This is especially true in the automotive industry, which is going through arguably its greatest technological revolution. These days no one person can be expected to cover all bases – the skills required to repair a [...]

The automotive industry has been warned to brace itself for another difficult trading year, although it’s expected to bottom out and 2016 could eventually be a turning point. That is the forecast of Anna-Marie Baisden, head of autos analysis at Business Monitor International (BMI), who was talking to nearly 200 delegates at the third IBIS [...]