Challenging Perspectives agenda 2018



Could this be the future?

The tide of change or, more apt, the ‘tsunami’ is already upon us. So what might the industry look like in the near future? The definitive answers we might not have but we can start to imagine some ‘interesting’ models.


Can the customer make the difference?

As Ken Hughes, consumer behaviour expert, has been quoted as saying, ‘you don’t own your brand, the consumer does – and what they say is true.’ Here we delve into how an industry traditionally ‘closed’ to the consumer is now very much in their hands.


Collision repair through the eyes of a VM

The aftersales marketing director and global collision repair director of one of the world’s leading vehicle manufacturers provides us with an insight into its approach to collision repair and how it partners with the industry.


Operational excellence

We hear from the president and COO of one of the largest collision repair groups in the world about just what it takes to create, maintain and continuously innovate operational excellence.


A world of skills

With all eyes on the skills gap – are we making progress and what more can be done to ensure the industry’s workforce is ready for the future? This session aims to provide some answers.


Transformation is the name of the game

Over the next few years it is claimed we will see more change within the automotive (mobility) sector than we have in the past 100 – so what exactly does that mean for the main stakeholders in all of this – the VM? Here we glean an insight into how one major VM is approaching the industry.


Collision repair around the world

This session will bring together some three major collision repair operations from very different markets around the world to discuss the strengths, weaknesses, opportunities and threats they are exposed to.


What’s behind the numbers?

Analytics, data, management information… there is no escaping the fact that today these aspects govern business strategies and industries alike but in a fragmented industry, such as automotive collision repair, sometimes the real picture is not that clear. This session sets out to change all of that.



Blockchain and cryptocurrency might not be the first thing you associate with the collision repair industry but its capabilities have huge potential and we’re starting to see it being ‘bespoke’ for industry. This session will explore how it might soon be the norm within the automotive industry.


An insurer’s view

We hear from one of the world’s leading insurers on how it approaches the automotive claims space and what the rapidly evolving industry means for its approach to market in the future.