8.00am to 9.00am – Arrival and registration
Tea, coffee, light breakfast pastries available from 8.00am
Welcome and networking time
9.00 am – Welcome to the IBIS Bahrain National Forum
Jason Moseley – CEO IBIS Worldwide welcomes delegates and introduces Robert Snook as the Bahrain National Forum Moderator
9.05 am – Robert Snook, IBIS Bahrain National Forum Moderator
Robert outlines the story of the Forum and sets out the timings and format of the event
9.10 am – A vision of our future – How AI will enable a better tomorrow for us all
Dr. Jassim Haji, President, International Group of Artificial Intelligence / Executive Advisor to HH Shk Nasser AI Research & Development Centre
Keynote speech
Technology will never ever again be as slow as it is today. It is driving and enabling change like never before. But where is it taking us? In this keynote, Dr. Jassim will provide a vision of our industry future, highlighting how AI will play a major role and become a standard feature in future collision repair processes. Dr. Jassim will discuss how it will impact what we do today and the opportunities it provides us all to improve our customer experience and today’s repair journey for all stakeholders.
9.40am – Regulation and Responsibility – Building a Bahrain industry fit for the future
Speakers from Traffic Directorate, Chamber of Commerce
Interactive panel session with whole room discussion and debate
Where are we with safety, skills and standards today, where should we be and how can we get there? How can we protect the customer better by eliminating any remaining inefficient or bad practices and whose responsibility is it to do that? How can we connect all stakeholders in structured and positive collaboration to improve processes, safety, skills and standards in future?
Mr. Shafi AlBalushi, Senior Consumer Protection Specialist, Ministry of Industry, Commerce and Tourism; Ms. Amna BuShaqer, Head of Consumer Planning, Ministry of Industry, Commerce and Tourism; Major Khalid Bu Qais, Head of Legal Affairs Division, General Traffic Directorate
10.30am – Coffee and networking break
11.00am – Insurer Insights – Collaboration on opportunities from claim to closure
Speakers from the BIA and Bahrain insurance companies
Interactive panel session with whole room discussion and debate
Digitisation, low touch, remote claims processes, self-serve apps, AI and more are bringing a new level of trust, transparency, automation and a prerequisite for us all to collaborate with other stakeholders. What are the opportunities and best practices we need to adopt as a national industry, what are the barriers to doing that, what can we do to overcome them together and what frustrations and legacies do we finally need to leave behind us forever?
Husain Al Mansoor, Senior Manager – Motor Claims, SNIC Insurance; Mina Sahib, Insurance Business Director, XA Group; Mohammed Salman, Chief Officer – Motor and Personal Line, bni; Ali Shaban, Head of Motor, Solidarity; Sayed Noor Marzooq, Motor Claims Manager, Bahrain Kuwait Company & Takaful International
11.50am – Bahrain Bodyshops – If they could speak as one voice, what would it say?
Speakers from Bahrain Agency and independent bodyshops
Interactive panel session with whole room discussion and debate
There is no single and cohesive Bahraini bodyshop voice that can be heard by everyone. Instead, there are many different voices that are often heard by no one. At a time when we are faced with people, supply chain, cost, technology and environmental challenges like never before, we need to hear the voice of the bodyshop loud and clear – what are their frustrations, where are the biggest process gaps, what are the biggest opportunities they see and how can we grasp them together?
Ian Beattie, Group After Sales Manager, Al Haddad Motors; Adel Ahmed Alwadyani, Bodyshop Manager, National Motor Company; Dean McVeigh, Head of Operations – Body & Paint, Toyota Body & Paint Service Centre – E.K. Kanoo Mohammed Fakhro, Director, Fakhro Transport and Budget Rent a Car Bahrain; Christopher McTiffen, Group After Sales Manager, Euro Motors
12.50pm – Lunch – Introduced by the BIC
2.00pm – The concept of productivity
Dr. Akbar Jaffari, Chief Executive, JAFCON Consultants
Keynote interview
Being efficient and being effective are not the same thing and do not produce the same results. In this 1:1 interview with a renowned efficiency expert, we discuss the concept of productivity, the percentage of typical activities that are not productive, the percentage of remaining activities that are inefficient, what’s left that is efficient and how that impacts quality and customer experience.
2.30pm – Supply Chain – OEM to OMG! what is the journey forward from here
Speakers from supply chain stakeholders
Interactive panel session with whole room discussion and debate
No one can do it alone. Customers need suppliers and suppliers need customers. Supply is the glue that holds the industry together. Looking at the end-to-end repair process in Bahrain, where are the challenges, how can we overcome them and what opportunities are there to move forward together with better products, better services, better processes, better quality and more effective control.
Colin Cordery, Managing Director, Copart Middle East; Stephen Louis, Business Manager – Premium Brands, Axalta Middle East; Adib Ketuly, CEO, MET Teknik
3.10pm – Coffee and networking break
3.30pm – Technology – we need to understand it and embrace it or be left behind by it
Speakers from collision repair technology companies
Interactive panel session with whole room discussion and debate
We cannot uninvent technology, but we do have a choice with it. Embrace it, understand it and keep up with it or be left behind – irrelevant and invisible because we didn’t. What new technology is already available, but underutilised in Bahrain, what can we adopt from outside Bahrain, what new commercial and technical innovations can improve the industry for us all…. and more importantly for our customers?
Maher El Ghailani, Area Managing Director MENAT Region, Solera Audatex; Dr. Jassim Haji, President, International Group of Artificial Intelligence / Executive Advisor to HH Shk Nasser AI Research & Development Centre; Theo Theodosiou, Owner, Right First Time Consulting
4.10pm – Customers – where is the customer in all this and are we really serving them well?
Speakers from all stakeholders
Interactive panel session with whole room discussion and debate
Without customers our business is finished. They are the single most important thing we need, but are we giving them what they really want or what we want to give them or what we think they deserve to get? If our customers could redesign our industry to provide their ideal solution, what would it look like, how big is the gap to where we are now and how can leave here today and collaborate to deliver what they would choose instead of what they actually get?
Eman Mojali, Chief Executive Officer, bni
4.50pm – Closing remarks
Robert Snook summarises the event and reviews key points and take away actions. Confirms IBIS activity in region for 2023, plus date and format for IBIS Middle East. Thanks sponsors, ambassadors and attendees.
4.55pm – BIC Experience Introduction
BIC
Note: TBC. Optional extra activity subject to agreement still
5.00pm – IBIS Bahrain National Forum 2022 closes
Delegates depart or join optional BIC Experience activity
5.10pm – BIC Experience Participation
BIC
Note: TBC. Optional extra activity subject to agreement still
6.00pm – 7.00pm – Final departures from BIC
